According to clause 17 of the Retail Trade Rules, cosmetics are included in the list of non-returnable goods.
17. A consumer’s request to exchange purchased goods of appropriate quality for similar goods or to return the money paid for them, due to the reasons specified in Article 6.362 of the Civil Code, may be satisfied only if the seller agrees, for the following goods:
17.2. Perfumery, cosmetics, and toiletry products (codes according to the Combined Nomenclature – 3303–3307);
Cosmetic products, if of appropriate quality, may only be returned with the seller’s consent.
- To return a product(s) of appropriate quality, the buyer must notify the seller in writing (by email) at info@drselect.eu.
- Dr. Select Baltics products, sold to consumers under remote purchase-sale or contracts concluded outside commercial premises, are returned according to the procedures set out in Articles 6.228(10) and 6.228(11) of the Civil Code.
- If a defective product is purchased, the buyer has the right to request a replacement with a quality product, repair (not applicable to cosmetics), or a refund during the legal warranty period.
- The seller has the right to refuse to accept goods that were unpacked after delivery and are unsuitable for return for health or hygiene reasons. Products cannot be returned in other cases specified by Lithuanian laws. The buyer must ensure that the quality, packaging, and compliance with safety and hygiene requirements of the returned goods remain unchanged.
- The seller has the right to refuse to accept goods returned or exchanged by the buyer in cases specified in clause 53 of these Rules and when it is determined that the goods are damaged, labels are removed and/or damaged, protective films are torn, packaging is damaged, and/or the goods have been used.
- When exercising the right to return goods, the buyer covers the cost of returning the goods.
- The seller is not responsible for the deterioration of the quality of the goods if the buyer or individuals to whom the buyer transferred the goods used them for purposes other than those for which such goods are usually intended, failed to follow the requirements specified in the instructions, violated the rules of transportation, storage, use, and/or warehousing, or if visible packaging and other external defects not recorded at the time of handover are present, or if the deterioration of quality is due to the actions of the buyer or other persons to whom the buyer transferred the goods.
- Refunds for returned goods are always made by bank transfer and only to the buyer’s bank account. The money paid, including the delivery costs covered by the buyer, is refunded within 14 days from the date of the buyer’s notice of withdrawal from the contract. However, the seller is not obliged to refund the money until the goods are received. The cost of returning the goods is borne by the buyer.